Hello. This is KPOPSTORE.
WEi OFFICIAL LIGHT STICK Online pre-orders have been opened (21/MAR).
If you want to buy it, please check the notice below.
- The organizer/director cannot take responsibility for the disadvantages of not checking the following,
so please be aware of the following.
- You may find it difficult to talk on the phone due to the heavy traffic.
If you leave a Q&A board inquiry or 1:1 inquiry, we'll help you with the quick processing on a business-time basis.
- Pre-order period : 2022.03.21 (Mon) 17:00 PM ~ 2022.04.05 (Thu) 12:00 PM (KST)
- Delivery schedule : It will be shipped after 11/APR (Mon). (KST)
- For virtual payments, you must complete the payment (deposit) within 'one day' of the order.
In particular, for pre-order products, please note that you must complete the payment (deposit) within the pre-order period to receive the products,
and we inform you that the payment(deposit) after the period is automatically canceled.
- We inform you in advance that the delivery may take 3 to 14 days depending on the location and the courier's situation.
For overseas addresses, it may take a little longer.
- When a pre-order product is ordered with a product other than a pre-order,
it will be shipped together according to the pre-order shipment date. Please refer to it when purchasing.
- You can purchase "up to 5ea" per order number.
- The product may be out of stock even during the pre-order period.
- The image of the product is intended to help purchase, and the actual product and composition may vary.
[Order and Payment Related]
- We do not have a combined shipment, and it will be delivered in one box per order.
Therefore, there will be a shipping charge for each order, so please refer to it when ordering.
(Depending on the number of purchases made, it can be delivered in two or more boxes.)
- Please make sure to check if the order has been completed and the payment has been completed.
If the order status is 'Preparing' then the order and payment are good. :-)
- For virtual payments, please note that it may take 1 minute to 1 hour for the system to confirm the deposit.
- Request to change the shipping address : Unable to change after order status has been changed to 'Preparing for Delivery'.
Q&A bulletin board inquiry or 1:1 inquiry application (required to enter order number)
[Regarding cancellation and exchange/refund]
- Exchange request : My Store >> Order details inquiry >> 'Exchange request'
(only applicable to size changes and may not be processed depending on quantity).
- Order cancellation request : ① My Store >> Order details inquiry >> 'Cancel application'
② Q&A bulletin board inquiry or 1:1 inquiry application (required to enter order number)
- In case of PayPal/Alipay, we will cancel payment authorization.
PayPal or Alipay will be refunded on its own, and the actual refund may take several business days.
[How to apply for A/S]
- Please submit via Q&A board or e-mail and fill out the form below to apply.
* A/S e-mail address : email@example.com
1. Name :
2. Contact number / e-mail :
3. Address :
4. Reasons for defect :
5. Purchase time/Order number/Purchase place/site(ex. concert / KPOPSTORE etc.)
6. Photos or videos of defective products (required)
We will appreciate to your attention and love.
Online Site : KPOPSTORE, www.jp.kpopstore.co.kr